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User Guide

How to join

Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various events and discount promotions.

How to order


Order is processed as below :
 
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. 

Payment Info

We support transfer of money without a bankbook, online virtual account, credit cards, and transfer of money.

PayPal : online virtual account and credit cards
1: Payment with PayPal account : You need an approved PayPal account.
2: Payment with credit cards (Visa, Master, JCB, Amex, and etc.) or cash on PayPal site : You don’t need a PayPal account.

Shipping

  • Shipping


    Shipping method : EMS
    Covered destination : Worldwide
    Estimated shipping time : 7-10 business days
    (Shipment of imported or custom-made products may take 10-20 business days.)

     

    Shipping cost : EMS rates
    Shipping costs are automatically calculated and charged when placing an order.

     

    If the shipping costs you paid and the actual shipping costs differ, we may charge you additional shipping costs or will return the balance into your account as a form of store credit which you can use for purchase right away.

     

    Customs and Duties :
    International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

Refunds

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

Miscellaneous

  Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer(us).

 

Eligible for exchanges and refunds
On condition that the package(Labels, tags) of the products are intact.
-       Sold out products
-       Mis-delivered products
-       Defective products
-       In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)

Ineligible for returns and exchanges
-       Products with customer-induced damages
-       Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale
-       (Please contact us for 1:1 Email customer service for details)

 

Exchange/refund procedure
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

Quality assurance Guide

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt via our “exchange/refund board”.
The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.

1. Requirements for exchange/refund request
Please take into consideration that Mar Langrouge accepts refund requests only and not exchange requests.

Eligible for refund
- Refund requests that are made within 24 hours of order placement and payment (applicable to orders under [Preparing for shipping] status only)
- If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without any notification from our customer service, you can request for cancellation of the applicable product via our exchange/refund board. After you receive your parcel excluding the specific product, please post a refund request on our exchange/refund board.
- Products that are out of stock
- Misdelivered orders
- Defective products
- Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
- To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.
 
Ineligible for refund
- Refund requests due to the customer’s change of mind (size, color, etc.)
- Refund requests for the entire order which contains out-of-stock products
- Refund requests for shoes, purses, and accessories are not accepted
- Refund requests for damaged or deformed products due to the customer’s responsibility
- Refund requests for products that have no tags or labels
* Wrinkles made during the shipping process or insufficient finishing due to the nature of the mass production cannot be the reason for the defection.

2.Refund Process

① Refund of out-of-stock products
*Single-product order: Please post a refund request on our exchange/refund board right a way.
Order number, product code of the out-of-stock product, and the reason for the request are required (out-of-stock).
*Multiple-product order: Please post a refund request on our exchange/refund board AFTER you receive the rest of your order.
Order number, product codes of the out-of-stock products, and the reason for the request are required (out-of-stock).
 
② Refund of mis-delivered or defective products
Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our exchange/refund board.
Our customer service will shortly contact you upon checking on your request.
Order number, product codes of the mis-delivered or defective products, and the reason for the request are required (misdelivered/ defective)
 
③ If you find any product(s) of your order missing in your parcel
- Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via our web board)
- Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc..)
 
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.


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